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India Outsources Call Centres to the USA

The Washington Post reports that rising wages in India have led Indian outsourcing companies to staff their call centres with workers in America. The workers, largely uneducated African Americans earn around $12-14 an hour plus bonuses, which is four times the wage for a similar worker in India. They get dress-down privileges and free lunch and movie tickets as part of their package. Indian managers however, have trouble with cultural differences between staff working in the US and their more highly educated counterparts in India.

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