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Call Centre Inmates

Have you ever been driven to a murderous rage whilst on the phone to a customer ‘service’ call centre? (The time an Indian call centre told me that a train ticket that hadn’t been sent to my email address as it should have been, could only be retrieved by my calling the call centre again – on the morning of my journey – on a train due to leave at 0630 on a Sunday – in order that they might FAX a request to Euston station that I be issued with a new ticket, particularly stands out… FAX?!).

Bet you didn’t imagine you might be on the phone to an actual murderer… Jason Burke reports that high security prisons in India are training their inmates to become data entry and call centre operatives in the hope that companies will outsource their work to them. Read the full story in The Guardian


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